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Fluent Fluent
  • Product
    Product overview For agencies, interpreters, and organizations running interpreter services.

    Features

    Scheduling Stay on top of appointments Team Management Organize interpreters, staff, and vendors Billing Generate invoices and pay summaries

     

    Reports See what’s driving the numbers Compliance Track interpreter requirements

    Get started

    Mobile App Interpreter tools on the go Help Center Guides, docs, and support
  • Solutions

    Solutions

    LSPs Run your agency end-to-end Interpreters Get offers, confirm, get paid Organizations Request interpreters with confidence
  • Pricing
  • Company

    Company

    About Careers Investors

    Trust

    Security & HIPAA Trust Center
  • Book a demo
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Fluent
Try Fluent Free
Scheduling Stay on top of appointments Team Management Organize interpreters, staff, and vendors Billing Generate invoices and pay summaries Reports See what’s driving the numbers Compliance Track interpreter requirements Mobile App Interpreter tools on the go Help Center Guides, docs, and support
LSPs Run your agency end-to-end Interpreters Get offers, confirm, get paid Organizations Request interpreters with confidence
Pricing
About Careers Investors Security & HIPAA Trust Center
Book a demo
Reference Docs
Get started
  • Getting to know Fluent
  • Sign up for Fluent
  • Set up your agency
  • Account types
  • Services overview
  • How time zones work in Fluent
  • Appointment lifecycle
  • Teams
  • Glossary
  • Sign in and passwords
  • Two-factor authentication
  • Troubleshoot sign-in
  • Agency settings
  • Your profile and Login & Devices
  • Managing team members
  • Agency roles and permissions
  • Manage teams
Operations
  • Create an appointment
  • Assigning interpreters
  • Auto-assign and Broadcast
  • How interpreter ranking works
  • Edit an appointment
  • Cancel an appointment
  • Enter or correct a voucher
  • Eligibility and booking conflicts
  • Appointment comments
  • Video and phone appointments
  • Appointment details and history
  • The Appointments page
  • How notifications work
  • Agency team notifications
  • Interpreter notifications
  • Same-day confirmations
  • Account and billing messages
  • Troubleshoot notifications
  • Invite interpreters
  • Bulk invite interpreters
  • Interpreter profiles
  • Manage interpreter availability and time off
  • Partner agencies
  • Manage your interpreter team
  • Managing customers
  • Customer sites
  • Inviting customers to Fluent Soon
  • Customer page
  • Sign in to the mobile app
  • Set up the mobile app
  • Accept or decline interpreter requests
  • Manage appointments on mobile
  • Check in and track time
  • Submit a voucher
  • Confirm today's appointments
  • Set your availability and time off
  • Notifications on mobile
  • Your profile on mobile
  • Compliance overview Soon
  • Compliance packages Soon
  • Compliance matching Soon
  • Statuses and review workflow Soon
  • Submitting requirements Soon
  • Reports overview
  • Export data
  • Dashboard
  • Billing report
Billing
  • Customer rate cards
  • Interpreter rate cards
  • Billing rules
  • Operating hours
  • Fix Missing rates
  • How rate cards work
  • Agency defaults and holidays
  • Partner rate cards
  • How invoicing works
  • Set up billing runs
  • Review and approve invoices
  • Close an invoice run
  • Export invoices
  • Sync invoices to QuickBooks
  • Invoice and run statuses
  • Correct a closed invoice
  • Invoice review flags
  • Track invoice payments
  • Form fields
  • Pay runs overview
  • Review and close a pay run
  • Pay review flags
  • Send to payout and mark paid
  • Correct a closed pay run
  • Export pay statements
  • Send a pay run to QuickBooks
  • Your payment statements
  • Plans and your subscription
  • Trials, cancellation and reactivation
  • Payment methods Soon
  • Change your plan
Admin & configuration
  • Language list management Soon
  • Calendar integrations Soon
  • QuickBooks
  • Legal agreements and documents
  • Security overview
  • HIPAA and the BAA
  • Activity Log and history
  • Data retention Soon
  • Requesting data deletion Soon
  • Security settings
Support
  • Contact support
What's new
Help Center›Support
Support

Support

How to reach Fluent, what to include, and where to send product ideas.

  • Support › Support

    Contact support

    Email Fluent support or book a session, find out when to ask your agency instead, and send what support needs to help you.
Fluent
Product
  • Scheduling
  • Team Management
  • Billing
  • Reports
  • Compliance
  • Mobile App
Solutions
  • LSPs
  • Interpreters
  • Organizations
Pricing Book a Demo
Company
  • About Us
  • Careers
  • Investors
  • Security & HIPAA
Resources
  • Legal
  • Trust Center
  • Help Center
  • What's New
  • Contact
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