Language access is your responsibility.
Now there's a platform actually built for it.
You manage in-house interpreters, coordinate with agencies, and serve departments across your organization. Until now, the best you had was a request portal and a spreadsheet. Fluent changes that.
Wherever language access lives, Fluent fits.
The shape of language access is different in a hospital versus a school district versus a county courthouse. Fluent flexes to each, without forcing you into someone else's workflow.
Hospitals & health systems
From the ED at 2am to the IEP-style care planning meeting next Tuesday — every encounter logged, every modality covered.
School districts & higher ed
Coordinate parent-teacher conferences, IEPs, registrar meetings, and campus events across every site, in dozens of languages.
Courts & legal services
Match certified court interpreters to hearings, depositions, and immigration interviews — with the audit trail your bar requires.
Government & nonprofits
Serve refugees, asylum seekers, and constituents at scale. Roll up reporting for grants, contracts, and Title VI compliance.
The first platform built for organizations
that actually manage language access
Every other tool in this space was built for agencies and adapted for organizations—or it's just a request portal with no depth. Fluent is the first platform designed from the ground up for orgs that run their own language access programs.
More than a request portal
Start with a free portal for submitting requests to your agency. But when you need to manage your own interpreters and vendors, Fluent scales with you.
In-house + vendors, one system
Manage your staff interpreters, freelancers, and agency partners from a single platform—no more juggling separate workflows for each.
Built for how orgs actually work
Multi-department request routing, compliance tracking, reporting across vendors—the features agencies don't need but you absolutely do.
The hidden tax of running language access in-house.
Every language access program runs into these. They aren't bugs — they're the cost of stitching together tools that were built for someone else.
Requesting interpreters is a black box.
You submit a request and then you're at the mercy of an email or a phone call to find out what happened. There's no shared system — just trust and follow-up.
In-house team and vendors live in separate worlds.
You manage staff interpreters in one system (or spreadsheet) and agency vendors through email. Nothing's connected, so things fall through the cracks.
Visibility depends on who got CC'd.
The only way your team gets oversight into appointments is if they were copied on the right email. There's no role-based access, no department-level views — just an inbox.
Compliance lives in a filing cabinet.
Tracking HIPAA training, certifications, and background checks across in-house staff and contractors — usually in a spreadsheet that's already stale.
Your portal doesn't speak your language.
A courthouse needs case name and room number. A clinic needs provider and department. But your portal gives everyone the same generic form with no way to customize.
No real reporting on your program.
Leadership asks how the language access program is performing. You don't have a dashboard — you have a month of manual data gathering ahead of you.
What changes when language access lives in one place.
Every role in your organization gets the same upgrade — from the front-desk staff submitting a request to the director defending the budget.
Before
After
From request to encounter in three steps.
A complete language access workflow — from the moment a department needs an interpreter to documenting the encounter for compliance.
Departments make requests.
Staff request an interpreter from one portal — web, mobile, or embedded in your EHR or SIS. Every request flows to the language access team automatically.
Coverage is assigned.
Use your in-house team first — Fluent matches by language, credentials, and location. Overflow routes to your preferred vendors automatically. OPI and VRI fill the gaps.
Encounters become reporting.
Every encounter is logged with language, modality, department, and outcome. Pull spend reports, utilization, and compliance numbers in seconds.
Start where you are. Grow at your pace.
You don't have to rip-and-replace everything on day one. Fluent meets your program where it is and grows alongside it.
Start with what you have.
Bring your in-house team online first. Replace the spreadsheet, give your interpreters a real app, and put a request portal in front of departments.
- One central calendar
- Staff request portal
- Interpreter mobile app
Add your vendor network.
Route overflow to your preferred vendors automatically. OPI and VRI fill the gaps. One platform, every modality, one source of truth.
- Vendor overflow routing
- OPI & VRI integrations
- Unified spend reporting
Scale across the organization.
Roll out to additional sites, departments, and regions. Configure permissions, integrate with your EHR or SIS, and report up to leadership.
- Multi-site / multi-tenant
- EHR & SIS integrations
- Executive dashboards
Free to start. Scales when you do.
Use Fluent's request portal at no cost. When you're ready to manage your own interpreters and vendors, upgrade—and only pay for what you use.
See full pricing details →
Ready to take control of your
language access program?
Most organizations are set up within a week. Book a demo and we'll walk you through how it works for your org.
