Hospitals & Health Systems
HIPAA-aligned workflows, department-level routing, and compliance tracking for in-house and contract interpreters.
Solutions for Organizations
Language access is your responsibility.
Language access is your responsibility.
Now there's a platform actually built for it.
You manage in-house interpreters, coordinate with agencies, and serve departments across your organization. Until now, the best you had was a request portal and a spreadsheet. Fluent changes that.
Why this hasn't existed before
The first platform built for organizations that actually manage language access
Every other tool in this space was built for agencies and adapted for organizations—or it's just a request portal with no depth. Fluent is the first platform designed from the ground up for orgs that run their own language access programs.
More than a request portal
Start with a free portal for submitting requests to your agency. But when you need to manage your own interpreters and vendors, Fluent scales with you.
In-house + vendors, one system
Manage your staff interpreters, freelancers, and agency partners from a single platform—no more juggling separate workflows for each.
Built for how orgs actually work
Multi-department request routing, compliance tracking, reporting across vendors—the features agencies don't need but you absolutely do.
Sound familiar?
The hidden cost of managing language access without the right tools
You're responsible for language access, but nobody built you a real system for it.
Requesting interpreters is a black box
You submit a request and then you're at the mercy of an email or a phone call to find out what happened. There's no shared system—just trust and follow-up.
In-house team and vendors live in separate worlds
You manage staff interpreters in one system (or spreadsheet) and agency vendors through email. Nothing's connected, so things fall through the cracks.
Visibility depends on who got CC'd
The only way your team gets oversight into appointments is if they were copied on the right email. There's no role-based access, no department-level views—just an inbox.
Compliance lives in a filing cabinet
Tracking HIPAA training, certifications, and background checks across in-house staff and contractors—usually in a spreadsheet that's already stale.
Your portal doesn't speak your language
A courthouse needs case name and room number. A clinic needs provider and department. But your portal gives everyone the same generic form with no way to customize.
No real reporting on your program
Leadership asks how the language access program is performing. You don't have a dashboard—you have a month of manual data gathering ahead of you.
The shift
What changes when you switch to Fluent
Without Fluent
With Fluent
Departments
Emailing a coordinator, filling out a generic form, and waiting to hear back about whether an interpreter is confirmed
Coordinators
Juggling in-house calendars, agency emails, and spreadsheets — with no single view across departments
Interpreters
Getting assignments by text or email with no easy way to confirm, decline, or check their schedule
Departments
Submit requests through a form built for their workflow and get real-time updates as coverage is confirmed
Coordinators
Manage in-house interpreters and vendor agencies from one screen — with role-based views across every department
Interpreters
Get a mobile app with push notifications, accept/decline, and their full schedule in their pocket
Built for your world
Whatever your organization looks like, Fluent fits
Language access looks different in every setting. Fluent adapts to how your organization actually operates.
Courts & Legal
Credential verification, case-specific scheduling, and audit trails for every appointment.
School Districts
Multi-school request routing, parent conference scheduling, and interpreter availability across your district.
Government Agencies
Centralized language access programs with reporting across departments and vendors.
Nonprofits & Community Orgs
Lightweight setup, free tier to start, and tools that grow as your language needs expand.
Enterprise
Multi-location management, vendor consolidation, and analytics across your entire language access operation.
How it works
From request to confirmed coverage in three steps
Whether your department staff need an interpreter for a patient, a hearing, or a parent conference—it starts here.
1
A request is submitted
Staff submit through Fluent's request portal with the language, date, time, and department. No emails, no phone calls.
2
Coverage is coordinated
Your coordinator sees the request and assigns an in-house interpreter, broadcasts to your roster, or routes it to a vendor agency.
3
Everyone stays informed
The requesting department, the interpreter, and the coordinator all get automatic updates. No one is left guessing.
Grows with you
Start with a portal. Scale to a full platform.
Some orgs just need a clean way to request interpreters from their agency. Others manage dozens of in-house interpreters and multiple vendors. Fluent serves both—and everything in between.
Just need a request portal?
Start free. Give your departments a clean portal to submit interpreter requests to your agency partner. No cost, no complexity.
Managing your own interpreters?
Add your in-house roster, track availability and credentials, assign coverage, and manage vendors—all in one system. This is where Fluent really shines.
Running a full language access program? Coming soon
Reporting across departments and vendors, compliance dashboards, and the tools to prove the impact of your program to leadership.
Pricing
Free to start. Scales when you do.
Use Fluent's request portal at no cost. When you're ready to manage your own interpreters and vendors, upgrade—and only pay for what you use.
See full pricing details → Free
$0 /mo · request portal only
Organization Full platform
$100 /mo + usage-based
Multi-Site
$200 /mo + usage-based
Ready to take control of your
language access program?
Most organizations are set up within a week. Book a demo and we'll walk you through how it works for your org.
