Contact support
How to get help from the Fluent support team.
Contact support
Need help with Fluent? Our support team is here for you. Here’s how to reach us.
Support channels
Chat with us
The fastest way to get help for most questions.
Available Monday–Friday, 9am–5pm Pacific Time.
For detailed questions or issues that need investigation:
We typically respond within one business day.
Phone
For urgent issues that need immediate attention:
+1 (XXX) XXX-XXXX
Available Monday–Friday, 9am–5pm Pacific Time.
Before you contact us
To help us resolve your issue faster, please have ready:
For account issues
- Your email address
- Your organization name
- Any error messages you’re seeing
For appointment issues
- The appointment ID or date/time
- The interpreter and customer involved
- What you expected vs. what happened
For billing questions
- The invoice number
- The specific line item or amount in question
- Screenshots if applicable
For technical problems
- What browser and device you’re using
- Steps to reproduce the issue
- Screenshots or screen recordings if possible
What to expect
Response times
| Channel | Typical response |
|---|---|
| Chat | Within minutes during business hours |
| Within 1 business day | |
| Phone | Immediate (during business hours) |
Our process
- We’ll acknowledge your request
- We’ll investigate and may ask follow-up questions
- We’ll provide a solution or workaround
- We’ll follow up to make sure it’s resolved
Self-service options
Before reaching out, you might find quick answers in:
- This Help Center — Search or browse by topic
- Troubleshooting section — Common issues and solutions
- Release notes — Recent changes that might affect you
Emergency support
For critical issues affecting your operations:
- Call our support line (fastest for urgent issues)
- Include “URGENT” in your email subject line
- Describe the business impact
We prioritize issues that:
- Prevent all users from accessing Fluent
- Affect live/imminent appointments
- Involve data security concerns
Feedback and suggestions
We love hearing from users! For:
- Feature requests — Submit a request
- Bug reports — Report a bug
- General feedback — Email us at feedback@fluentworks.com
Training and onboarding
Need help getting your team up to speed?
- Self-serve: Browse this Help Center
- 1:1 support: Request a training session
- Documentation: We can provide custom guides for your workflow
We’re committed to your success with Fluent. Don’t hesitate to reach out!