Contact support
How to get help from the Fluent team.
Contact support
Need help with Fluent Works? Here’s how to reach us.
Support channels
Book a 1:1 session
For onboarding, setup questions, workflow configuration, or anything that benefits from a screen-share conversation. Sessions are 30 minutes. Available to current Fluent Works customers.
For everything else — questions, issues, feature requests, bug reports.
We typically respond within one business day, Monday through Friday.
Before you reach out
A few things that help us resolve issues faster:
For account or login issues
- Your account email
- Your organization / workspace name
- A description of what you’re seeing
For scheduling, billing, or product issues
- The appointment ID, invoice number, or customer record in question
- A screenshot if something looks wrong
- The steps you took before the issue appeared
For feature requests
- The problem you’re trying to solve (we care more about the underlying need than the specific feature shape)
- How you’re handling it today
What we’re not offering yet
We’re a small team focused on shipping a great product. A few things we don’t have in place yet, but plan to add as we grow:
- Live chat support
- A dedicated phone line
- 24/7 coverage
If one of these is important to you, let us know — feedback on what you need helps us prioritize.