What Fluent is

What is Fluent?

Fluent is a comprehensive platform designed specifically for interpreter service providers, agencies, and organizations that rely on language access services. It brings together scheduling, interpreter management, billing, payroll, and reporting into one unified system.

Who is Fluent for?

Fluent serves three main types of users:

1. Language Service Providers (LSPs) — Agencies that coordinate interpreter services for multiple clients
2. Interpreters — Independent contractors or employees who provide interpretation services
3. Organizations — Healthcare facilities, schools, courts, and other entities that need interpreter services

Key capabilities

Scheduling & dispatch

• Create and manage appointments for in-person, phone, and video interpretation
• Offer-based scheduling that matches the right interpreter to each job
• Real-time availability tracking and conflict detection
• Automated confirmation requests and reminders

Interpreter management

• Centralized interpreter profiles with credentials and certifications
• Language and service matching
• Availability calendars
• Performance tracking

Billing & payroll

• Flexible rate structures per client and interpreter
• Automated invoice generation from tracked time
• Payroll summaries and exports
• QuickBooks integration

Compliance & security

• HIPAA-aligned workflows and data handling
• Credential tracking and expiration alerts
• Audit logs for all actions
• Role-based access controls

Getting started

If you’re new to Fluent, here’s what we recommend:

1. Set up your workspace — Configure your organization settings, time zone, and branding
2. Add your interpreters — Import or manually add interpreter profiles
3. Create your first appointment — Walk through the appointment creation flow
4. Explore notifications — Understand how confirmations and reminders work

Ready to dive in? Continue to Your first 30 minutes for a step-by-step walkthrough.