Email settings

Manage how Fluent emails are sent to you—delivery, addresses, and common email issues.

Roles: All users
Surfaces: Web app
1 min read Updated February 12, 2026

At a glance

  • Use a reliable inbox: Watch for spam/quarantine issues with your email provider.
  • Safe senders: Add Fluent to your allowlist if your org filters email aggressively.
  • Missing emails? Usually caused by filters, quarantine, or a wrong address on file.

Overview

Fluent sends email for things like invites, password resets, confirmations, and certain notifications (depending on your preferences and workspace rules).

Before you start

  • Confirm the email address on your user profile is correct. (See User profile settings)
  • If you use a corporate email system, ask IT about quarantines or blocked domains.

What emails Fluent may send

[Confirm exact set in product] Typical categories:

  • Account access: invites, password resets
  • Scheduling: appointment offers/updates (optional)
  • Reminders/confirmations (optional)
  • Operational: system notices, support replies
  • Add Fluent sending addresses/domains to your safe list. [Confirm actual domain/sender]
  • If your org uses Mimecast/Proofpoint/etc., ask IT to allowlist Fluent.
  • Avoid using “group mailboxes” or shared inboxes unless your workflow needs it. [Confirm]

How to change your email address

[Confirm in product + SSO behavior]

  1. Open User profile settings
  2. Update Email address
  3. Confirm via verification email (if required)

If the field is locked, your org may control it via SSO.

Troubleshooting

Invite emails aren’t arriving

  • Check spam/junk and quarantine.
  • Confirm the invite was sent to the correct email.
  • Ask your admin to resend the invite.
  • If your org filters emails, request allowlisting.

I get some Fluent emails but not others

  • Check Notification preferences.
  • Some email types may be controlled at the workspace level. [Confirm in product]

Password reset email isn’t arriving

  • Make sure you’re using the email tied to the account.
  • If SSO is enabled, reset through the identity provider.
  • Invite emails not arriving
  • Notification preferences
  • Sign in & passwords