Notification preferences

Choose how and when Fluent notifies you about updates, reminders, and confirmation requests.

Roles: All users
Surfaces: Web appInterpreter app
1 min read Updated February 12, 2026

Context screenshot

At a glance

  • Choose your channels: Set notifications by in-app, email, or push where available. [Confirm channels]
  • Some are required: Your workspace may enforce certain notifications (e.g., confirmations). [Confirm]
  • Missing alerts? Check device permissions and spam/quarantine first.

Overview

Notification preferences let you control what you receive and how you receive it—without missing the important stuff (like confirmations).

Before you start

  • On mobile, ensure push notifications are allowed in your device settings. [Confirm app]
  • Confirm your email address is correct (see User profile settings).

How it works

Channels

[Confirm supported channels in your product] Common channels:

  • In-app notifications
  • Email notifications
  • Push notifications (mobile)

Workspace-required notifications [Confirm in product]

Admins may enforce certain notifications for compliance or operational reasons (e.g., confirmation requests).

Timing rules

Some reminders follow workspace rules rather than personal preferences (example: reminders at 7am or 2 hours before). See Reminder timing rules.

How to update your notification preferences

  1. Open Profile → Settings.
  2. Select Notifications.
  3. For each category, choose your preferred channel(s).
  4. Save.

Suggested setups (by role)

Scheduler / Admin

  • Appointment changes: in-app + email
  • Interpreter responses: in-app
  • Billing/status updates: email

Interpreter

  • Offers/assignments: push + in-app
  • Confirmation requests: push + in-app (email backup)
  • Schedule changes: push + in-app

Troubleshooting

I’m not getting push notifications

  • Confirm notifications are enabled at the device level.
  • Confirm you’re signed in on the correct device and workspace.
  • Some devices disable notifications in Focus/Do Not Disturb modes.

I’m getting too many emails

  • Switch lower-priority updates to in-app only.
  • Keep “must-not-miss” items (offers, confirmations) on email/push.

I get notifications at odd times

  • Check Time zones and your device time zone.
  • Some reminder timing is controlled by workspace rules.
  • Confirmation requests overview
  • Reminder timing rules (7am vs 2 hours before)
  • Delivery troubleshooting