Solutions Language Service Providers
You manage interpreters.
Your tools shouldn't be another thing to manage.
Fluent replaces the patchwork of spreadsheets, phone calls, and disconnected tools that slow your agency down — with one platform built for how interpreting actually works.
// Sound familiar?
The hidden tax of running an interpreting agency.
Every LSP knows the drill. These aren't bugs — they're the cost of using tools that weren't built for you.
Pain · 01
Scheduling by phone tag.
You're calling down a list of interpreters hoping someone's free, while your client waits. Coverage takes hours instead of minutes.
10:42→ B. Fitzgeraldno answer
10:46→ M. Torresvoicemail
10:51→ Y. Diaz"let me check"
10:58→ R. Kimno answer
→ Broadcasting & ranked candidates
Pain · 02
Too many disconnected tools.
A scheduling app here, a spreadsheet there, a shared inbox somewhere else. Nothing talks to each other.
S
scheduling-old.app
X
roster-master.xlsx
M
shared inbox
23 requests dropped between systems this month
→ One platform, end-to-end
Pain · 03
Compliance is a paper chase.
Tracking certifications, background checks, and HIPAA across dozens of interpreters — usually in a spreadsheet that's already out of date.
Interpreter
Cert exp.
BG
14
M. Reyes
2027-03
✓
15
J. Castro
2026-05
✓
16
S. Pereira
EXPIRED
?
17
D. Gómez
2027-11
missing
→ Credentials inside scheduling
Pain · 04
You don't really know your own roster.
Who speaks Dari? Who's certified for medical? Who's available Friday? That info is scattered — not in one searchable place.
Spanish Dari? ASL Karen? Mandarin Tigrinya? Vietnamese Wolof?
→ Searchable interpreter profiles
Pain · 07
Your customers book by email.
Requests pile up in inboxes and voicemails. You're re-typing details into your scheduler, missing context, and losing the audit trail before the job even starts.
9:14
Memorial Hospital
"Need Spanish, tomorrow 2pm…"
9:31
Lincoln Elementary
"IEP meeting Friday — Karen?"
10:02
FWDForwarded
Re: Re: Re: interpreter req
→ Customer request portal
Pain · 05
Billing that doesn't reconcile.
Manual invoices are error-prone by design. Wrong hours, miskeyed rates, missed changes — you only catch it when a client pushes back.
Logged hrs
42.5
actual time worked
≠
Invoiced
38.0
billed to client
→ Auto-generated invoices
Pain · 06
Software that's stuck in 2012.
Your platform technically works, but every task feels harder than it should. You've outgrown it.
| ID | Lang | Date | Status |
|---|---|---|---|
| 00214 | SPA | 11/05 | PEND |
| 00215 | ZHO | 11/05 | ASGN |
| 00216 | ASL | 11/06 | — |
→ A modern platform on web and mobile
// The shift
What changes when you switch to Fluent.
Every role at your agency gets the same upgrade — from the schedulers fighting the calendar to the interpreters in the field.
Without Fluent
Before
Clients
Emailing and calling to ask "is my interpreter confirmed yet?"
Interpreters
Checking a clunky portal or waiting on a text to know if they have work tomorrow.
Schedulers
Toggling between an outdated platform, spreadsheets, and email to fill one appointment.
Owners
Waiting on someone to manually pull a report to see if revenue is up or down.
With Fluent
After
Clients
Get automatic status updates and can check their portal anytime.
Interpreters
Get a modern app with push notifications, accept/decline, and their full schedule in their pocket.
Schedulers
Manage requests, coverage, availability, and roster from one screen.
Owners
Open a live dashboard with revenue, fill rate, and utilization at a glance.
// How it works
From request to invoice in three steps.
The entire lifecycle of an interpreting appointment — handled in one place, without the busywork.
1
Intake
Requests come in.
Clients submit through Fluent's portal or your team enters them directly. They all land on one calendar, ready to fill.
New requests · today
Spanish · Medical · 90 min
Pending
Mandarin · Legal · Court
Pending
ASL · IEP meeting
Pending
2
Coverage
Coverage is assigned.
Fluent surfaces best-matched interpreters by availability, credentials, and location — assign directly or broadcast and let interpreters claim it.
ES · Medical · 2:30 PM
M. Reyes · 2.1 mi
Assigned
J. Castro · 3.4 mi
Backup
S. Pereira · 5.0 mi
—
3
Billing
Hours become invoices.
Configure billing and pay rates once. Logged hours flow straight into invoices and payroll that's synced to QuickBooks— no re-entry.
Billed this week
INV-2412 · Aurora Health
Sent
INV-2413 · Lincoln Schools
Sent
Payroll run · 23 interpreters
Paid
// Built for your whole team
Every role at your agency, covered.
Fluent isn't just for one person at your company. It gives every team member the tools they actually need.
Growth & oversight
Agency Owners
See the health of your business in real time. Track revenue, utilization, and client retention without waiting for a manual report.
- Revenue dashboards
- Client & interpreter analytics
- Scalable billing rules
Day-to-day coordination
Ops & Schedulers
Fill appointments faster, catch conflicts before they happen, and stop playing phone tag to find coverage.
- Smart interpreter matching
- Real-time availability
- Automated offer workflows
Financial operations
Billing & Payroll
No more chasing vouchers or reconciling hours across systems. Time logged in the field flows right into invoicing.
- Auto-generated invoices
- Interpreter payroll automation
- Custom rate structures
// Why Fluent
Built for interpreting,
not adapted from generic scheduling.
Most tools LSPs cobble together were designed for other industries. Fluent was built from day one around how interpreting agencies actually operate.
- Credential and compliance tracking built into scheduling — not bolted on.
- Language pair matching, not just "assign to anyone available."
- Interpreter-specific payroll with per-appointment rate logic.
- OPI/VRI integrations alongside in-person scheduling.
- Mobile app designed for interpreters in the field, not desk workers.
Feature
Fluent
Generic tools
Language pair matching
✓
✕
Compliance enforcement
✓
~
Interpreter mobile app
✓
✕
Per-appointment billing
✓
✕
OPI / VRI integration
✓
~
Client self-service portal
✓
~
Request-to-invoice workflow
✓
✕
// Pricing
Pricing that scales with your volume
Start free, then upgrade when you're ready. Every plan includes a simple base fee plus usage-based pricing per appointment — so you only pay more when you're booking more.
See full pricing details → Free
$0 /mo · up to 30 appointments
Agency Popular
$100 /mo + $0.35/appt
Multi-Office
$200 /mo + $0.25/appt
Ready to run your agency
without the busywork?
Most agencies are fully set up within a week. Book a demo and we'll walk you through the switch.
