01 · Scheduling
Every request, every status, one page.
All the appointments across every customer, every language, and every interpreter, with live statuses so you know what needs attention at a glance.
// Interpreter services platform
The operating system for interpreter services.
Scheduling, reporting, billing, and compliance. Match interpreters in seconds, keep appointments covered, and turn hours into invoices with less busy work.
Syncs with QuickBooks HIPAA-ready · BAA included
Day, week, and month views · Map view with travel awareness · Smart interpreter matching · Broadcast, auto-assign or direct offers · Customer request portal · Same-day interpreter confirmations · Searchable interpreter directory · Comment threads on appointments · Email, web, and mobile notifications · Rate cards with your billing rules · Invoices and pay statements drafted on a schedule · QuickBooks sync, PDF, CSV and Excel exports · Credentials on every interpreter profile · Invoices flagged for review · Role-based access controls · Revenue and margin by customer · Interpreter app for iOS and Android · Interpreter availability and time off · HIPAA-ready, BAA included · Mileage and drive time estimated for you ·
// Solutions
Connecting the whole
language access team.
Fluent connects LSPs, interpreters, and organizations on one platform so requests get filled fast, coverage stays reliable, and nobody is chasing status updates.
Language service providers
Run an entire LSP in one workflow, from request to invoice, with a customer-facing request portal built in.
Explore LSP solutions
Interpreters
Equip your interpreters with a mobile app for time tracking, schedules, and appointment details, with notifications for everything that matters.
Explore interpreter solutions
Organizations
Coordinate in-house interpreters and outside vendors in one system with role-based access and audit-ready reporting.
Explore organization solutions// Product
Better coordination.
More covered appointments.
Everything your team needs, from scheduling and coverage to comments, billing, and reporting, stops living in spreadsheets, Slack threads, and a dozen open tabs.
02 · Team
Every interpreter, filterable, up to date.
Profiles, credentials, rates, and availability in one directory that replaces the shared spreadsheet.
03 · Smart match
Assign the right interpreter in seconds.
Filter by proximity, language, credentials, availability, and rate before anyone has to pick up the phone.
04 · Alerts
Reach everyone, effortlessly.
Offers, reminders and updates across web, mobile and email keep everyone in interpreter services aligned.
05 · Broadcast
Broadcasting far and wide.
Send open appointments to qualified interpreters at once. Get coverage without working down a call list.
06 · Interpreter app
Everything your interpreters need, in their pocket.
Accept or decline, track time and mileage, and confirm appointments in one tap.
iOS Android
07 · Reports
Numbers, crunched automatically.
Live dashboards show fulfillment rates, interpreter hours, service breakdowns, and now revenue and margin from the Billing report.
08 · Comments
Every conversation, on the appointment.
Team, interpreter, and customer in one thread. Pick who sees each comment.
09 · Billing
Drafted by Fluent. Approved by you.
Every appointment is priced from your rate cards on a schedule. Review the draft, clear the flags, then send the invoice and the pay statement from the same numbers.
// Product roadmap
The next wave of Fluent features.
These are the next major capabilities we're building, designed with real teams and real workflows in mind.
FEATURE ROADMAP • 02
Q4 2026 Compliance built for LSPs
Compliance shouldn't be an afterthought. Fluent ensures you're meeting client requirements for background checks, immunizations, and training before an appointment is even offered.
Fluent checks background, immunization, and training requirements before an appointment is even offered.
- Background checks
- Training verification
- Immunization tracking
- Audit readiness
- Automated expiry notifications
- Background checks
- Training verification
- Immunization tracking
FEATURE ROADMAP • 03
Coming Soon Your own on-demand interpreter network.
Give your agency the same real-time routing capability as the big players — without sending calls through their network. When a request comes in, Fluent finds the next available qualified interpreter and connects. One tap. Your interpreters. Your margins.
Real-time routing to your own interpreters — no third-party network. One tap, your margins.
- On-demand routing by language, certification, and availability
- Native OPI and VRI from the Fluent app — no third-party platform required
- Works with Zoom and Teams for teams that prefer it
- Dedicated agency phone number clients can dial directly
- On-demand routing by language and availability
- Native OPI and VRI — no third-party platform
- Works with Zoom and Teams
// SECURITY
Built for healthcare, legal, and government work.
Fluent handles interpreter scheduling data for agencies and organizations working in healthcare, legal, and government settings. Encryption, least-privilege access, and audit trails are built in — with a BAA available at onboarding when your work involves PHI.
- Encrypted in transit and at rest TLS 1.3 in transit. AES-256 for stored data, including appointment notes and uploaded files.
- Least-privilege access Every user sees only what their role allows. Larger agencies and orgs can split work into teams, so people only see the appointments that belong to theirs.
- Audit trail for the things that matter Every assignment, status change, rate edit, and login is logged with user, timestamp, and IP. Export anytime.
- BAA when you need one Customers handling PHI under HIPAA are prompted to review and accept a Business Associate Agreement during setup.
// FAQ
Quick answers before you try Fluent
If you're ready, you can start a free trial in minutes. Still have questions? Reach out anytime.
Fluent is for teams managing interpreter services — LSPs, healthcare language access, schools, courts, and any org coordinating interpreters across clients, sites, and staff.
Yes. Fluent is built with HIPAA in mind, and we sign a BAA by default. Role-based access, audit logs, and secure data handling are built in. If your team doesn't handle PHI, you can opt out of the BAA during onboarding.
Fast. Most teams are up the same day: bulk import customers, bulk invite interpreters and internal team members, and start scheduling immediately.
The mobile app gives interpreters everything in one place — schedule, directions, updates, confirmations, and time tracking. But it's not required. Interpreters can also receive assignments and updates by email.
Yes — 30-day free trial, cancel anytime, plus onboarding support to help you get set up and see value quickly.
Today: scheduling, customer and team management, interpreter profiles, appointment comments, billing with rate cards, invoices and interpreter pay statements, QuickBooks sync, and reporting on fulfillment and margin. Next: a billing portal for your customers, a compliance module, and on-demand interpreting on your own network.
Paid users get dedicated customer support from people who understand interpreter operations. Everyone gets access to the Help Center for setup guides, best practices, and product documentation.