Language service providers
Run an entire LSP in one workflow, from intake and scheduling through invoicing, with a request portal that keeps customers self-serve.
- Customer request portal
- Multi-office coordination
- Partner agency support
// Interpreter services platform
The operating system for interpreter services.
Scheduling, reporting, billing, and compliance. Match interpreters in seconds, keep appointments covered, and turn hours into invoices with less busy work.
Early access pricing HIPAA-ready · BAA included
Day, week, and month views · Map view with travel awareness · Smart interpreter matching · Broadcast to qualified interpreters · Recurring appointments and templates · Same-day interpreter confirmations · Searchable interpreter directory · Real-time appointment updates · Email, web, and mobile notifications · Custom rates per customer · Auto-generated invoices and pay summaries · QuickBooks-ready exports · Compliance package tracking · Expiring credential alerts · Role-based access controls ·
// Solutions
Connecting the whole
language access team.
Fluent connects LSPs, interpreters, and organizations in one system so requests move, coverage stays reliable, and nobody is chasing status updates.
Interpreters
A companion app that keeps interpreters on track with appointments, updates, time tracking, and one-tap confirmations.
- iOS and Android apps
- Real-time notifications
- Time and travel tracking
Organizations
Coordinate in-house interpreters and outside vendors in one system with role-based access and audit-ready reporting.
- In-house and vendor support
- Role-based access
- Audit-ready logs
// Product
Better coordination.
More covered appointments.
Everything your team needs, from scheduling and coverage to notifications, invoicing, and compliance, stops living in spreadsheets, Slack threads, and a dozen open tabs.
01 · Scheduling
Every request, every status, one page.
All the appointments across every customer, every language, and every interpreter, with live statuses so you know what needs attention at a glance.
02 · Team
Every interpreter, filterable, up to date.
Profiles, credentials, rates, and availability in one directory that replaces the shared spreadsheet.
03 · Smart match
Assign the right interpreter in seconds.
Filter by proximity, language, credentials, availability, and rate before anyone has to pick up the phone.
04 · Alerts
Reach everyone, effortlessly.
Offers, reminders and updates across web, mobile and email keep everyone in interpreter services aligned.
05 · Broadcast
Broadcasting far and wide.
Send open appointments to qualified interpreters at once. Get coverage without working down a call list.
06 · Interpreter app
Everything your interpreters need, in their pocket.
Accept or decline, track time and mileage, and confirm appointments in one tap.
iOS Android
07 · Reports
Track everything, automatically.
Live dashboards show fulfillment rates, interpreter hours, service breakdowns, and performance metrics.
// Product roadmap
The next wave of Fluent features.
Fluent is in Early Access, and we're rethinking interpreter operations from the ground up. These are the next major capabilities we're building — designed with real teams and real workflows in mind.
FEATURE ROADMAP • 01
Q3 2026 Turn hours into invoices
Every client bills differently—and Fluent is built for that. Model your rate structures and rules, then generate clean invoices and payroll summaries directly from tracked time, with QuickBooks sync when you're ready.
Every client bills differently. Model your rate structures, generate invoices and payroll from tracked time, and sync to QuickBooks.
- Custom rate setups per customer and interpreter
- Rules for minimums, modifiers, travel, and exceptions
- Invoice + payroll summaries generated in seconds
- QuickBooks integration for one-tap handoff
- Built-in reporting for revenue and payroll spend
- Custom rates per customer
- Minimum, travel, and modifier rules
- Invoice + payroll in seconds
FEATURE ROADMAP • 02
Q4 2026 Compliance built for LSPs
Compliance shouldn't be an afterthought. Fluent ensures you're meeting client requirements for background checks, immunizations, and training before an appointment is even offered.
Fluent checks background, immunization, and training requirements before an appointment is even offered.
- Background checks
- Training verification
- Immunization tracking
- Audit readiness
- Automated expiry notifications
- Background checks
- Training verification
- Immunization tracking
FEATURE ROADMAP • 03
Coming 2027 On-demand remote interpreting
Fluent is expanding beyond scheduling into real-time OPI and VRI operations. Schedule interpreters into Zoom/Teams meetings—or route on-demand calls to the next available qualified interpreter, with one-tap join from the Fluent mobile app.
Fluent is expanding into real-time OPI and VRI. Schedule interpreters into Zoom or Teams, or route on-demand calls to the next available interpreter.
- Schedule OPI and VRI appointments with Zoom and Teams
- One-tap join and dial-in from the Fluent interpreter app
- Auto-send meeting links, reminders, and role-based access
- Configurable on-demand call routing to available interpreters
- Track call volume, wait times, and coverage in reports
- OPI/VRI via Zoom and Teams
- One-tap join for interpreters
- Auto-send links, reminders, and access
// Security
Built for healthcare, legal, and government work.
Fluent handles interpreter scheduling data for agencies working in healthcare, legal, and government settings. We've built the platform around encryption, least-privilege access, and audit trails — and we'll sign a BAA when your work requires one.
- Encrypted in transit and at rest TLS 1.3 between your browser and Fluent. AES-256 for stored data, including appointment notes and uploaded files.
- Permissions that match your org Roles for owners, schedulers, interpreters, and customers — each sees only what they need. Team boundaries keep work separated inside larger agencies.
- Audit trail for the things that matter Every assignment, status change, rate edit, and login is logged with user, timestamp, and IP. Export anytime for review or compliance requests.
- BAAs when you need one We'll sign a Business Associate Agreement for customers handling PHI under HIPAA. Reach out and we'll get it in motion.
// FAQ
Quick answers before you try Fluent
If you're ready, you can start a free trial in minutes. Still have questions? Reach out anytime.
Fluent is for teams managing interpreter services — LSPs, healthcare language access, schools, courts, and any org coordinating interpreters across clients, sites, and staff.
Yes. Fluent is built with HIPAA in mind, and we sign a BAA by default. Role-based access, audit logs, and secure data handling are built in. If your team doesn't handle PHI, you can opt out of the BAA during onboarding.
Fast. Most teams are up the same day: bulk import customers, bulk invite interpreters and internal team members, and start scheduling immediately.
The mobile app gives interpreters everything in one place — schedule, directions, updates, confirmations, and time tracking. But it's not required. Interpreters can also receive assignments and updates by email.
Yes — 30-day free trial, cancel anytime, plus onboarding support to help you get set up and see value quickly.
Today: scheduling, customer and team management, interpreter profiles, and performance reporting. Coming in 2026: invoice generation, payroll, and a compliance module — including configurable billing logic for complex rate rules.
Paid users get dedicated customer support from people who understand interpreter operations. Everyone gets access to the Help Center for setup guides, best practices, and product documentation.