Sign in and passwords
Sign in to the web app, reset a forgotten password, and meet the password rules.
What you'll learn
- How to sign in to Fluent, and get back in with a new password when you forget yours.
- What a new password needs before Fluent accepts it.
Sign in on the web
Sign in with the email address and password on your Fluent account to open your workspace. The Fluent mobile app uses the same email and password.
- Go to app.fluentworks.com.
- In Email address, enter your email.
- In Password, enter your password.
- Click Sign in.
- If Fluent shows "New Device Detected", enter the 6-digit code texted to your phone in Code and click Verify.
- After you enter a code: Fluent trusts this browser for 14 days.
- No two-factor authentication on your account yet: Fluent asks you to set it up first. See Two-factor authentication.
Reset your password
When you forget your password, Fluent emails you a link to choose a new one and texts you a code to confirm it's you.
- On the sign-in page, click Forgot password?.
- Enter your email in Email address and click Send reset link.
- Open the email "Password reset for Fluent (expires in 15 minutes)" and click Reset password.
- In Verification code, enter the code texted to your phone and click Verify.
- Enter your new password in Password and Confirm password, then click Reset password.
- Click Continue to sign in and sign in with your new password.
Fluent emails you "Your Fluent password was changed". The reset ends your sessions on other devices and clears a lockout. On a phone where you use Face ID, sign in once with the new password before you use Face ID again. If Fluent refuses the new password, the same link still works for another try.
Change your password
To change a password you know, go to Settings › Login & Devices while you're signed in. The steps are in Your profile and Login & Devices.
Password requirements
Fluent checks a new password as you type, then again when you submit it. Each rule below applies whether you reset your password or change it.
| Rule | What Fluent shows when the password fails it |
|---|---|
| 12 to 128 characters, spaces allowed | "Use at least 12 characters (passwords with spaces are great)." or "Use at most 128 characters." |
| At least 3 of: lowercase letters, uppercase letters, numbers, symbols | "Use a mix of upper/lowercase letters, numbers, and symbols" |
| Password Strength reads Strong | "Only strong passwords are accepted." |
| Not found in a known data breach | "This password appears in known data breaches (N times). Choose a different password." as you type, or "This password appears in known data breaches. Choose a different one." on submit |
| Not one of your last 5 Fluent passwords | "You cannot reuse a recent password." |
A space counts as a symbol. The meter doesn't check character types, so add an uppercase letter and a number to a lowercase passphrase.
Rules and limits
8 wrong passwords
In a row, they lock sign-in for 5 minutes.
10 wrong passwords
Then you can't sign in until you reset your password.
15 minutes
Without activity, the web app signs you out after a 30-second warning.
- Fluent doesn't offer single sign-on. Sign in with your email and password.
- To sign out, click Sign out in the profile menu at the top right. It ends your session in this browser only.
Troubleshooting
"Invalid or expired reset token."
The reset link is more than 15 minutes old or was already used. Click Forgot password? again and open the newest email within 15 minutes.
For "Invalid Credentials", lockouts, and emails or codes that don't arrive, see Troubleshoot sign-in.