Interpreter profiles

At a glance

• Interpreter profiles go beyond the basics collected at invite — you can add detailed language, service, and availability information.
• More complete profiles make it easier to filter, search, and match interpreters to the right appointments.
• Profiles are edited from the interpreter’s profile page using the Edit Profile modal.

How to edit an interpreter profile

Go to Team → Interpreters and click on an interpreter to open their profile. Click the ··· menu and select Edit Profile. The edit modal has three tabs: Profile, Languages & Services, and Availability.

Profile tab

This tab covers the interpreter’s basic information and organizational details.

• First name and last name
• Email — set at invite, not editable
• Phone number
• Address (street, address 2, city, state, zip) — used to calculate mileage and distance to appointments
• User type — their role in the system
• Office assignment — the team or office they’re associated with
• Tags — custom labels you can create on the fly and assign to interpreters. Tags let you filter the interpreter table in ways that make sense for your organization. For example, you might tag interpreters by region, specialty, or contract status.
• Date hired — useful for tracking tenure regardless of when they were added to Fluent
• Notes — a freeform field for anything else you want to track about this interpreter

Languages & Services tab

This tab captures the interpreter’s linguistic qualifications and the services they offer.

Languages spoken fluently

Add each language the interpreter speaks. For each language you can set:

• Proficiency level — select from the dropdown (e.g. Native Language)
• Dialects — select any applicable dialects from the database for that language

Language pairs & services

For each language pair, you can specify:

• Service types — in-person, video, phone, or any combination. Not every interpreter offers all three — for example, some may only be available for video and phone.
• Interpreting modes — consecutive, simultaneous, and sight translation. Select whichever modes the interpreter offers. Some interpreters may not offer simultaneous (which is significantly more demanding) or sight translation.
• Specializations — areas of expertise like legal, medical, manufacturing, conference, community, and others.
• Certifications — select from Fluent’s database of recognized interpreter certifications.
• First year of professional interpreting — helps you quickly see how many years of experience the interpreter has.
• Simultaneous direction — the directionality of their simultaneous interpreting. Some interpreters are stronger interpreting from their secondary language into their native language, or vice versa, or they may be bidirectional.

Availability tab (coming soon)

This tab lets you review and edit the interpreter’s weekly availability. Interpreters can also set this themselves from the mobile app.

Availability is set as time blocks for each day of the week. For example, an interpreter might be available 8:00 AM – 5:00 PM on Monday, or they might have a split schedule like 8:00 AM – 12:00 PM and 2:00 PM – 7:00 PM. You can add multiple time blocks per day.

When availability is set, Fluent uses it to inform scheduling — helping you see at a glance whether an interpreter is available for a given appointment time.

Interpreter profile page

Outside of the edit modal, the interpreter’s profile page also shows at-a-glance information including:

• Interpreting summary — total missed appointments, average arrival time, and total appointments for a selectable time range
• Appointments chart — a breakdown of appointments by month and by service type (in-person, video, phone) along with counts for completed, canceled, and missed
• Activity log — a history of actions related to this interpreter
• Languages and services — a summary view of everything entered in the Languages & Services tab