Plans and your subscription

What you'll learn

• What your agency pays Fluent each month, and how to pick the plan that fits the size of your team.
• How to change the payment method Fluent charges.

What your subscription is

Your subscription is what your agency pays Fluent. See your plan and every charge in Settings › Subscription.

• Who sees it: Only your agency's Owner.
• Not the same as Billing: Billing in the sidebar is where you invoice your customers and pay interpreters.
• Organizations and interpreters: Organizations have no plan and no Subscription page, and interpreters don't pay Fluent.

Plans

You pick a plan when you sign up. Choose it by the size of your team, and pay Monthly or Annual.

Annual costs 25% less than 12 months of Monthly.

What counts toward your limits

Your plan limits your team members and your teams. No plan limits appointments or interpreters.

• Team members: Every team member is a seat, the Owner and Admins included, and pending invites count. Interpreters never count.
• Teams: Each active team in Settings › Teams counts. Only Agency Teams allows more than 1 team.

At either limit, the invite or new team dialog locks and shows Upgrade plan, which opens Settings › Subscription.

How Usage works

Usage is the $0.50 Fluent charges for each appointment, on top of your plan.

• Which month: Each appointment counts once, in the calendar month of its start date, in US Central time.
• When Fluent charges: On the 1st of each month, for the previous month's Usage.
• Canceled appointments: Fluent still charges the $0.50 for an appointment that's later canceled.
• Annual plans: Fluent charges the plan once a year and Usage monthly.
• Free Trial: Fluent charges no Usage. An appointment that starts during the trial, in the calendar month the trial ends, counts once the trial ends.

For example, an agency on the Agency plan pays Monthly and has 120 appointments in March. On April 1, Fluent charges $100 for April's plan and $30 for March's Usage, plus tax.

Your Subscription page

Settings › Subscription is listed under Account in Settings. Check it to see what you've used this month and what Fluent charges next.

• What you've used: Your Usage so far this month, with the appointment count. During the trial, it shows the amount Fluent waives.
• What's next: The date of your next charge and what it covers, such as next month's plan plus this month's Usage.
• Your plan: Monthly or Annual, and when it renews. Plan usage counts your team members and teams against your limits, never appointments.
• What you paid: Billing History lists each charge Fluent made. Click PDF on a row for Fluent's invoice.

Update your payment method

Fluent charges your plan and Usage to your Primary Payment Method. Add a new one before your card expires, or when a charge fails.

1. Go to Settings › Subscription and click Primary Payment Method.
2. If you already have a saved method, click Add new.
3. Check Name on card, enter your payment details, and click Add Payment Method. If your bank asks you to confirm, complete its check.

You see "Payment method updated", and Fluent charges the new method from then on.

• Use a saved method: In Saved methods, select it and click Set as Default.
• Remove a saved method: Select it, click Remove, then click Remove again. You can't remove your only payment method.

Change your plan

Change your plan when your team outgrows its limits, or to switch between Monthly and Annual.

1. Go to Settings › Subscription and click Manage Subscription.
2. Select Monthly or Annual.
3. Select a plan card and click Next.
4. If the new plan allows fewer teams or team members than you have, select the ones to keep. Click Next after each step.
5. Review the summary and click the button that starts with Confirm.

• Upgrade: Starts at once. Fluent charges the prorated difference today, then the full price from your next billing date.
• Downgrade: After the trial, starts at the end of your billing period.
• No address on file: Manage Subscription says "Add your agency's address to change plans." Click Add address, fill it in, and save, and the review loads.

To cancel, undo a scheduled downgrade, or see the subscription emails, go to Trials, cancellation and reactivation.

Rules and limits

• Moving from Annual to Monthly on the same plan takes effect when the annual term ends.
• When a downgrade takes effect, the teams and team members you didn't keep are deactivated, and Fluent emails those team members.
• Fluent adds tax to each charge. It uses the Remittance Address in Edit Agency when that's complete, otherwise the Address.

Related articles

• Trials, cancellation and reactivation
• Managing team members
• Teams
• Agency roles and permissions
• Sign up for Fluent