Login issues

Can't log in? Here's how to troubleshoot common login problems.

3 min read Updated January 14, 2026

Login issues

Having trouble logging in to Fluent? This guide covers the most common problems and solutions.

”Invalid email or password”

This error means the credentials don’t match our records.

Check your email address

  • Make sure you’re using the email associated with your Fluent account
  • Check for typos (common: .com vs .co, extra spaces)
  • Try the email you received Fluent invitations on

Reset your password

  1. Go to the login page
  2. Click Forgot password?
  3. Enter your email address
  4. Check your inbox (and spam folder) for the reset link
  5. Create a new password and try again

Password requirements

Your password must be:

  • At least 8 characters
  • Include at least one number
  • Include at least one special character

”Your account has been deactivated”

This means an admin in your organization has deactivated your account.

What to do:

  • Contact your organization’s Fluent administrator
  • They can reactivate your account from the team settings

”No account found with this email”

This means no Fluent account exists for that email address.

Possible causes

  1. You haven’t been invited yet — Ask your admin to send you an invitation
  2. Different email — You may have signed up with a different email address
  3. Account deleted — The account may have been removed

If you should have an account

Contact your organization’s admin or Fluent support for help.

Password reset email not arriving

If you don’t receive the password reset email:

Check spam/junk

Reset emails sometimes get filtered. Search for emails from:

  • noreply@fluentworks.com
  • support@fluentworks.com

Check the right inbox

Make sure you’re checking the inbox for the email address you entered.

Wait a few minutes

Email delivery can take up to 5 minutes. Don’t request multiple resets rapidly.

Try again

If it’s been more than 10 minutes:

  1. Request a new reset link
  2. Make sure to enter your email correctly

Still not arriving?

Your organization’s email security may be blocking Fluent emails. Contact your IT team to whitelist:

  • @fluentworks.com
  • Our sending IP addresses (available on request)

Mobile app login issues

”Session expired”

This happens when you’ve been logged out for security reasons.

Solution: Log in again with your email and password.

Biometric login not working

If Face ID or fingerprint isn’t working:

  1. Log in with your password first
  2. Re-enable biometric login in the app settings
  3. Make sure biometrics are working for other apps on your device

Forgot which account to use

If you work with multiple organizations:

  • Check your email for Fluent invitations to see which email was used
  • Try each email address you might have used

Two-factor authentication (2FA) issues

If your organization requires 2FA:

Lost access to authenticator app

Contact your organization’s Fluent admin. They can:

  • Reset your 2FA
  • Generate backup codes

Code not working

  • Make sure your device’s time is accurate (authenticator apps are time-sensitive)
  • Wait for the next code to generate
  • Try the previous code if you just saw it change

Browser issues

Clear cache and cookies

Sometimes old cached data causes login problems:

  1. Clear your browser’s cache and cookies
  2. Close and reopen the browser
  3. Try logging in again

Try a different browser

If one browser isn’t working, try:

  • Chrome
  • Firefox
  • Safari
  • Edge

Disable browser extensions

Some extensions (especially ad blockers or privacy tools) can interfere. Try:

  1. Open an incognito/private window
  2. Try logging in there

Still can’t log in?

If none of these solutions work:

  1. Note the exact error message you see
  2. Take a screenshot if possible
  3. Contact support at support@fluentworks.com or through Contact support

Include:

  • Your email address
  • The error message
  • What you’ve already tried
  • Screenshots if available