Appointments
Create, assign, edit and cancel appointments, and correct vouchers on the web.
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Create an appointment
Create an appointment in the New Appointment dialog on Appointments, offer it to interpreters or leave it Requested, and see the status it gets.
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Assigning interpreters
Pick the interpreter for an appointment from a ranked list, or have Fluent offer it to several, and see what happens when they answer.
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Auto-assign and Broadcast
Let Fluent find an interpreter by offering an appointment to your picks 1 at a time with Auto-assign, or all at once with Broadcast.
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How interpreter ranking works
What goes into the Fluent score that orders interpreters and partner agencies on the Assignment step, and how to read its tooltip.
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Edit an appointment
Change an appointment's details, interpreter, or status in the web or mobile app, and see who Fluent notifies and what it re-prices.
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Cancel an appointment
Cancel an appointment, see whether it counts as a Late Cancel under the customer's cancellation policy, and see who Fluent notifies.
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Enter or correct a voucher
Enter an interpreter's voucher or fix its times and travel in the appointment dialog, and see what a correction does to closed invoices and pay runs.
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Eligibility and booking conflicts
Which interpreters Fluent lists for an appointment, what each availability label on the Assignment step means, and when Fluent refuses an overlap.
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Appointment comments
Post comments on an appointment, choose who can read each one, mention people, and edit or delete what you posted.
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Video and phone appointments
Add the Video URL or phone details to an appointment, and see what the interpreter gets in place of an address.
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Appointment details and history
What the appointment dialog shows when you open a saved appointment, the buttons each person sees, and what View History records.
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The Appointments page
The views, Open Requests, filters, columns, and row colors on the Appointments page, and what each one shows.