How notifications work
Where Fluent notifies you, in the bell, the mobile app, email, and push, who gets notified about an appointment, and how to stop push on a phone.
What you'll learn
- Where Fluent notifies you about your appointments, and who gets each notice.
- How to stop notifications from reaching your phone.
Where notifications appear
When something happens to one of your appointments, Fluent writes a notification for you and, for most events, sends an email and a push. Each one reaches you in a different place.
- The bell in the web app: shows how many notifications you haven't read. Click it to open the Notifications panel, where Upcoming lists notices for appointments today or later, and Past lists earlier appointments and every Appointment Completed notice.
- A notice in the panel: click it to open the appointment, or the interpreter's profile for an availability or time-off notice. Closing the panel marks what you saw as read, and View All opens the Notifications page with the full list.
- The mobile app: Notifications in the side menu, or the bell in the bottom bar, opens the Notifications screen. Leaving the screen marks everything as read.
- Email: goes to the address on your Fluent account.
- Push: goes to every phone where you're signed in to the Fluent mobile app and have allowed notifications.
What the mobile app lists depends on your role:
- On your agency's team and also an interpreter: the screen lists your interpreter notices and your team notices.
- On your agency's team with no interpreter profile: the screen lists your team notices.
- Organization team members: can't sign in to the mobile app, so they get the bell and email only.
What goes where
The bell, email, and push don't carry the same notices, so a missing email or push isn't always a problem.
| Where | Carries | Never carries |
|---|---|---|
| Bell and Notifications screen | Appointment notices, check-in and voucher reminders, availability and time-off notices, comments | The same-day confirmation, daily and weekly summaries, account and billing emails |
| Offers, assignment and cancellation notices, organization request notices, summaries, account and billing messages | Many agency team member notices, which show in the bell only | |
| Push | Every interpreter notice, plus comments and the Auto-assign and Broadcast progress notices to agency team members | The other agency team member notices, and anything to organization team members |
- Same-day confirmation: comes as the Daily Appointment Summary email and a push.
- Offer emails: the only emails with Accept and Decline buttons.
- Tapping a push: an offer push or offer reminder opens the offer, a comment push opens the thread, the same-day confirmation push opens Daily Confirmation, a check-in or voucher reminder opens the Dashboard or the appointment, and the other pushes open the app. If the app has signed you out, the tap opens sign-in first. See Notifications on mobile.
Who gets notified
Fluent picks the people for each appointment notice from the appointment itself, so you only hear about the work you can see.
| You are | Fluent notifies |
|---|---|
| An interpreter | The interpreter the appointment was offered to or assigned to |
| An agency team member | Owners, Admins, Managers, and Schedulers with access to the appointment's team, or everyone when the appointment has no team |
| An organization team member | The person who requested the appointment, plus the Owners, Administrators, Managers, and Schedulers on its team |
- Requestors: hear about the requests they made.
- Comments: follow the same team rule. Agency team members who can open the appointment get the comment in the bell, by email, and by push.
- Deactivated people: get no notice at all.
See Teams.
About Fluent emails
Use the sender and subject to find or filter Fluent's emails.
- Sender: "Fluent" at no-reply@fluentworks.com. The emails that tell an agency an interpreter accepted or declined, and the Auto-assign and Broadcast emails, come from scheduler@fluentworks.com.
- Appointment emails: every email about one appointment has the same subject, for example "Thu, Mar 5 · Spanish In-Person Interpreting Appointment (#532231)", so your email app threads them together. The heading inside the email says what happened.
- Summaries: the daily and weekly summaries have their own subjects, such as "Your Appointments for Oct 20, 2026".
Turn notifications on or off
No role can turn off a kind of notice, the bell, email, or push, and Fluent emails have no unsubscribe link. What you can control is which phones get push.
- In the phone's settings: Turn off notifications for the Fluent app. The bell and your email keep working.
- By signing the phone out: Go to Settings › Login & Devices and click Sign out on the phone's row in the Devices card. In the app, open the side menu and tap Sign Out.
The app also signs you out on its own when you reopen it, after more than 5 minutes in the background, and after 5 minutes without a touch. Push keeps arriving after those sign-outs. Only the two sign-outs above stop it until you sign in again.
See Sign in to the mobile app.
Rules and limits
- The Notifications panel shows up to 30 notices per tab. View All opens the full list.
- Appointment Completed notices never add to the unread count on the bell.
- Agency team members get cancellations in the bell only. The status, Canceled or Late Cancel, is set when the appointment is canceled, not from the notice.
- The same-day confirmation never shows in the web bell. See Same-day confirmations.
Notification references
Each side has one reference that lists every notice, where it appears, and when Fluent sends it.
- Interpreters: Interpreter notifications.
- Agency team members: Agency team notifications.
- Your account and plan: Account and billing messages.
- Something didn't arrive: Troubleshoot notifications.