Submit a voucher
Check your times, sign, and send your voucher to your agency in the Fluent mobile app after each appointment.
What you'll learn
- How to check your times, sign, and send your voucher to your agency after each appointment.
Open the voucher
A voucher is your record of an appointment: when you arrived, started, and ended, plus travel for In-person work. Your agency bills and pays from it.
- Right after the appointment: Tap End Appointment, then Submit Voucher on the Current Appointment card. Edit Voucher opens with the times the app tracked.
- Later: On the Dashboard, tap the appointment under Incomplete Vouchers, then tap Voucher Incomplete. Edit Voucher opens with the times the app tracked, and the scheduled times where it tracked none.
Check your times
Check each time against what happened. For In-person work, add your travel too.
- For an In-person appointment, tap Interpreter Arrival and select the time you arrived. Video and Phone appointments show your check-in time instead.
- Tap Start Time and select when the appointment started.
- Tap End Time and select when it ended.
- For an In-person appointment, enter your round-trip miles in Travel Mileage if you drove.
- For an In-person appointment, tap Travel Time and select how long you traveled, if you did.
- Tap Upload. It saves your times; it doesn't upload anything from your phone.
If the times add up to more than 12 hours, the app asks you to check for an AM or PM mix-up. Tap Submit to keep them, or Cancel to fix them.
Sign and confirm
You or the customer's representative signs the voucher on your phone. Fluent doesn't require a customer signature, so follow your agency's rule.
- Sign with your finger in the box marked "Sign Here".
- In Print Name, enter the name of the person who signed.
- Tap Confirm.
The app shows "Voucher submitted successfully." The appointment's status changes to Complete, and Fluent lets your agency know.
Fix a submitted voucher
After you confirm, the mobile app shows the voucher read-only.
- Start or end time, mileage, or travel time: call or email your agency, and they correct it in the web app. Their steps are in Enter or correct a voucher.
Important: No one can change your arrival time after you confirm, so check it before you tap Confirm.
If you don't submit
Fluent keeps the appointment open until the voucher is in, and reminds you.
- Reminder: 30 minutes after the scheduled end, Fluent sends you a push notification and an email asking for your voucher. It sends them once per appointment.
- More reminders: Your agency can send you more reminder emails, at most 1 every 24 hours.
- Status: From 15 minutes after the scheduled end, the appointment shows Incomplete and stays under Incomplete Vouchers on your Dashboard.
- Pay: Your pay for the appointment waits until the voucher is in, or until your agency approves it at the scheduled times.
Rules and limits
1 h 1 min
Earliest arrival before the start, never after it.
1 voucher
A canceled one takes none.
- An End Time earlier than the Start Time counts as the next day, for an appointment that runs past midnight.
- A missing voucher never marks you Missed. Your agency sets Missed when you didn't attend.
Troubleshooting
"You can't select an arrival time earlier than 1 hour 1 min from start time"
Your arrival is more than 1 hour 1 minute before the start. Tap Interpreter Arrival and select a later time, or move Start Time earlier.
"Appt arrival can't be after start time"
Your arrival is later than the start. Tap Interpreter Arrival and select a time on or before the start.
"Voucher not saved. Try again."
The app couldn't save your times. Check your internet connection and tap Upload again.
"The sign-off did not go through. Try again."
The app couldn't send the signature. Check your internet connection and tap Confirm again. Your signature stays on the card.
The appointment still shows under Incomplete Vouchers
You didn't reach Confirm, or the sign-off didn't go through. Open the appointment from Incomplete Vouchers, tap Voucher Incomplete, and finish signing.