Set your availability and time off

What you'll learn

• How to tell your agency the hours you can work each week and the days you're off.

Set your weekly hours

Set the days and hours you can take appointments in a usual week. A day can have more than one window, such as a morning and an evening.

1. Open the side menu and tap your name at the top, or tap your avatar at the top right of the Dashboard.
2. On the Availability card, tap Edit hours.
3. Check Timezone, which is Central Time until you set one. To change it, tap it and search for your city.
4. In the row of day letters, S M T W T F S, tap each day you work to turn it on.
5. To change a time, tap it, turn the wheel to the time you want, and tap Done.
6. To add a window to a day, tap + on the day's last row. To remove one, tap − on its row.
7. To give other days the same hours, tap the copy icon on the day's first row, turn on those days, and tap Apply.
8. In Availability Notes, enter anything else your agency should know.
9. Tap Save changes.

Add time off

Add time off for a day or a run of days when you can't take appointments. Time off overrides your weekly hours on those dates.

1. On the Time Off card, tap +, or Add Time Off when the card is empty.
2. On the calendar, tap the day. For a range, tap the first day and then the last.
3. Leave All day selected, or tap Set times and change the start and end times.
4. If you want, enter a reason in Reason for time off. Your agency sees it.
5. Tap Add time off.

Edit or remove time off

When your plans change, update the entry. Remove it if you can work on those dates after all.

1. On the Time Off card, tap the entry.
2. Change the dates, the times, or the reason, and tap Save changes.
3. To remove it instead, tap its trash icon on the Time Off page, then tap Confirm.

The app shows "Time off updated." or "Time off removed."

What your agency sees

Your agency uses your hours and time off when it offers appointments, and it can change them for you. Its steps are in Manage interpreter availability and time off.

• Changes: Your agency gets an email and a notification when you save new hours or add, edit, or remove time off. A change to only your time zone or notes sends nothing.
• Offers: For an appointment your hours don't fully cover, or that overlaps your time off or another appointment, Fluent marks you unavailable and lists you lower, but your agency can still offer you the appointment. See How interpreter ranking works.
• No hours saved: Until you save weekly hours, Fluent lists you as if you're available.
• More than one agency: One set of hours and one time off list cover every agency you work with, and each one is told about changes.

Reminders to review your availability

Fluent asks you once a month to check that your hours are still right. Your agency can send you the same request at any time.

• Monthly: On the 1st of each month, Fluent sends you the email "Review your availability for interpreting assignments" and the notification "Review your availability". Tap the notification to open your hours.
• No change: In the email, My availability is the same only opens your profile. Fluent doesn't record an answer.

Rules and limits

• Time off doesn't remove you from appointments you already have. Call your agency about those.
• Time off entries can't overlap. To add days to an entry, edit its dates instead of adding a new one.
• With Set times on a range of days, the time off is one block: from the start time on the first day, through the days between, to the end time on the last day. On a single day, the end time must be later than the start time.

Troubleshooting

"Each time range must end after it starts."

A window ends at or before its start time. Tap the end time and pick a later one.

A window can't run past midnight, so end the day at 11:59 PM and start the next day at 12:00 AM.

Related articles

• Manage interpreter availability and time off
• How interpreter ranking works
• Accept or decline interpreter requests
• Set up the mobile app