Set up the mobile app

Create your account from your agency's invite, install the Fluent mobile app, sign in, and find your way around its main screens.

For everyone at an agency Web app, mobile app and email 3 min read Last updated October 20, 2026

Mobile Dashboard after first sign in with the Next Appointment card and the bottom bar icons

Accept your invite

Your agency's invite email starts the setup. Create your account in a browser first, then sign in to the Fluent mobile app with the same email and password. If you already sign in to Fluent on the web, skip to installing the app.

Open the invite email and click Accept invite.
Choose a password of at least 12 characters that the meter rates Strong, then click Sign up. On a phone, click Continue on the next screen.
Enter your Phone number and click Send code. Enter the 6-digit code Fluent texts you and click Verify.
Accept the terms and click Agree and continue.

The web Dashboard opens. If you stop before the code or the terms, the app asks for them at your first sign-in.

The app's notifications bring you new offers and reminders, so allow them.

On your phone, install Fluent from the App Store.
Open the app, and allow notifications when your phone asks.
Sign in with the same email and password. For the texted code and Face ID, see Sign in to the mobile app.

The Dashboard opens. If you haven't confirmed today's appointments, Daily Confirmation opens over it. See Confirm today's appointments.

Find your way around

The bottom bar switches between the app's 4 main screens. Your profile opens from your avatar at the top right of the Dashboard.

Dashboard: Answer new offers, check in when you arrive, and submit your voucher when the appointment ends. See Accept or decline interpreter requests, Check in and track time, and Submit a voucher.
Appointments: Browse your agenda and open any appointment's details. See Manage appointments on mobile.
Comments: Talk with your agency about an appointment.
Notifications: Read the offers, reminders, and appointment changes Fluent sent you.
Your profile: Set the hours you work and the days you're off. See Set your availability and time off.

The menu button at the top left of the Dashboard opens the side menu, where you also sign out.

Mobile side menu with the name row, Dashboard, Appointments, Notifications, and Sign Out

If you're on your agency's team

Your agency's team members can use the app too. Without an interpreter profile, the main screens work like this:

Dashboard: stays empty.
Appointments: lists your agency's appointments.
Notifications: also lists the team's notifications. Only comments among them arrive as push notifications.

If you also have an interpreter profile, Notifications lists the team's notifications next to your own offers and reminders.

What you do on the web app

Your account details and your pay are in the web app, not the mobile app.

Account details: Change your name, email, password, or two-factor phone in Settings. See Your profile and Login & Devices.
Your pay: Your pay statements are under Earnings on your profile.

Rules and limits

The app signs you out each time you reopen it, after more than 5 minutes in the background, and after 5 minutes without activity. Push notifications keep arriving after these sign-outs. Only Sign Out in the side menu stops them on that phone.

Troubleshooting

I don't get push notifications

Your phone doesn't allow notifications for Fluent, or you signed in on a different phone.

Notifications not allowed: Fluent has no notification settings of its own. Allow them in your phone's settings.
A different phone: sign in on the phone that should get them.