Confirm today's appointments
Confirm that you're attending every appointment on today's schedule, from the Daily Confirmation screen in the mobile app or from the morning email.
What you'll learn
- How to confirm each morning that you'll attend today's appointments, from the mobile app or the email.
- What to do when you can't make one of today's appointments.
When Fluent asks you
Each morning, Fluent asks you to confirm that you're coming to every appointment you accepted for today. On each day you have accepted appointments, it sends you an email and a push notification that ask for this same-day confirmation. Fluent asks by 7:00 AM Central, or earlier when your first appointment starts before 9:00 AM Central.
Confirm in the app
Daily Confirmation lists the appointments you accepted for today. Check that you can make each one, then confirm them all at once.
- Sign in to the Fluent mobile app. While anything today isn't confirmed, Daily Confirmation opens on its own.
- If it doesn't open, open the side menu, tap Notifications, and tap Confirm your appointments under Daily Confirmation.
- Check the list. Tap a row to see the appointment's details.
- Tap Confirm.
Your agency sees in the web app that you confirmed, and can also confirm for you there. See Same-day confirmations.
If you close the screen without confirming, it doesn't open on its own again until you next sign in. Tapping the morning push notification opens it too, after you sign in if you were signed out. Until you confirm, the Daily Confirmation row stays in Notifications and adds 1 to its badge.
Confirm from the email
The morning email, Daily Appointment Summary, lists your day and has a button that confirms it. You don't need to sign in.
- Open the email "Your Appointments for {date}".
- Click Confirm Appointments.
A web page opens and shows "Appointment(s) confirmed." with the appointments it confirmed. The button confirms only today's appointments, so yesterday's email no longer works.
- Already confirmed: the button skips appointments you confirmed earlier and confirms the rest.
- Canceled or reassigned since the email: the button leaves them alone, and the page doesn't list them.
When your day changes
An appointment you accept for today isn't confirmed yet, even if you confirmed the rest of the day earlier. Confirm the day again in the app.
- You accepted in the mobile app: Daily Confirmation opens again after the offer screen closes. Tap Confirm to cover the whole day.
- The new email: Fluent sends one listing the whole day. Its button confirms the new appointment and skips the ones you already confirmed. There is no second push notification.
If you can't make one of today's appointments
Don't confirm a day you can't cover. The mobile app can't release an appointment, so call your agency and settle it by phone.
- On Daily Confirmation, tap Need Help.
- In the "Need help with today's schedule?" alert, tap Call {phone}.
Your phone dials the phone number in your agency's Scheduling Contacts, or the agency's main phone number when Scheduling Contacts has none.
- No phone number on file: the alert names who to contact at your agency, and their email when there is one, with an OK button instead of a call.
- From the Dashboard: when your agency has a Scheduling Contacts phone number, the menu on the Next Appointment card has Call Scheduling.
Rules and limits
- One Confirm covers every appointment on the screen. You can't confirm one appointment and leave another.
- Daily Confirmation and the email button cover only appointments you accepted. Offers you haven't answered and appointments you declined aren't listed.
- Daily Confirmation and the email button judge "today" in each appointment's own time zone.
Troubleshooting
"You don't have any appointments scheduled for today."
No appointment you accepted starts today. Open the side menu and tap Appointments to check your day.
"Unable to load today's appointments."
The app couldn't reach Fluent. Check your internet connection, then open the side menu, tap Notifications, pull down to refresh, and tap Confirm your appointments.
"Something went wrong with this link."
The email button didn't confirm your day. The page shows the reason below the heading. "This confirmation link has expired. Same-day confirmation is only available for today's appointments." means the email is from another day. Confirm in the app.
"Nothing left to confirm."
Every appointment in that email was canceled or reassigned after Fluent sent it. Open the side menu and tap Appointments to check your day.