Getting to know Fluent
What Fluent does for interpreting agencies, their interpreters, and the organizations they serve, and where each of them starts.
What Fluent is
Fluent is scheduling and billing software for interpreting agencies. An agency uses it to book interpreters for its customers, track the work, and bill for it. Interpreters use the Fluent mobile app to pick up that work and record their time. Organizations use the web app to request interpreters from their agency.
Who uses Fluent
Agencies
Schedule interpreters for your customers and bill for the work.
Interpreters
Do the work your agency assigns, from the Fluent mobile app.
Organizations
Hospitals, schools, courts, and offices request interpreters from their agency.
To see which account you need, read Account types.
What agencies do in Fluent
An agency runs its day in the web app, from booking an appointment to billing for it.
- Appointments: Book In-person, Video, and Phone appointments for your customers, and assign an interpreter to each one. See Create an appointment.
- Interpreters: Invite your interpreter team, and keep each interpreter's languages and availability up to date. See Invite interpreters.
- Customers: Keep a record of each customer you serve, with the prices you bill them. See Managing customers.
- Billing: Turn completed appointments into invoices for your customers and pay runs for your interpreters. See Customer rate cards.
- Dashboard and reports: See how today is going, and how your work adds up over time. See Reports overview.
- Team: Invite the people who schedule and manage with you, and give each of them a role. See Managing team members.
What each person sees depends on their role. See Agency roles and permissions.
What interpreters do
Interpreters use the Fluent mobile app to:
- Pick up work: Accept or decline the appointments your agency offers you.
- Confirm your day: Each morning, confirm that you're coming to today's appointments.
- Track your time: Check in when you arrive, and the app tracks the time until you end the appointment.
- Submit vouchers: Send your agency your times after each appointment, so it can bill the customer and pay you.
- Set your availability: Tell your agency the hours you work and the days you're off.
- Comments: Talk with your agency about an appointment.
Coming soon: With a Freelancer account, you'll be able to run your own interpreting business in Fluent: your own customers, rates, invoices, and earnings, alongside the agencies you work for.
What organizations do
Organizations work in the web app.
- Request interpreters: Request an appointment, and your agency assigns the interpreter.
- Reports: Owners, Administrators, and Managers see reports on their organization's appointments.
Coming soon: Organizations will be able to have their own interpreter team, assign and pay their own interpreters, and work with more than one agency.
Where to start
You run an agency
Sign up for FluentYou're an interpreter: your agency sends you an invite by email
Set up the mobile appYou work at an organization
Account types