Invite interpreters

What you'll learn

• How to invite an interpreter to join your team, and what they do to accept.
• How to follow up on an invite they haven't accepted yet.

Before you start

• The interpreter needs an email address that has no Fluent account, and a US mobile number that can receive texts.

Invite an interpreter

Each invite needs the interpreter's name, their email, and the languages they interpret. Fluent lists them for appointments in those languages.

1. Go to Team › Interpreters and click +. The Invite an interpreter dialog opens.
2. Enter First name, Last name, and Email.
3. If you're on more than 1 team, select at least 1 team in Teams.
4. Under Languages, select the language in From. To starts as English.
5. To add another pair, click Add language pair. You can add up to 5 pairs.
6. Click Send invite.

To invite many interpreters from a CSV file, click Bulk invite in the dialog. See Bulk invite interpreters.

What the interpreter receives

The email, "Invitation: Join the interpreter team at {agency}", has an Accept invite button. If the button doesn't work, the interpreter clicks Use this link instead.

The interpreter creates their account in a browser, on a computer or a phone. They choose a password, verify a US mobile number with a 6-digit code Fluent texts them, and accept the terms.

When they finish, their row in Team › Interpreters shows Active.

To work from their phone, they install the Fluent mobile app and sign in with the same email and password. Their steps are in Set up the mobile app.

Follow up on a pending invite

If the interpreter hasn't signed up, their row still shows Invited. Send the invite again, check that it went to the right address, or revoke it if they won't be joining.

Resend an invite

On the Invited row, open the ⋯ menu at the end of the row and click Resend Invite.

Fluent shows "{name}'s invite has been re-sent" and emails the interpreter again. The new link works for 30 days, even if the old one had expired.

Copy the invite link

To send the invite by text or chat, copy its link.

On the Invited row, open the ⋯ menu at the end of the row and click Copy Invite Link.

Fluent shows "Invite Link Copied". The link opens the same sign-up page as the email's Accept invite button.

Fix a wrong email address

1. On the Invited row, open the ⋯ menu at the end of the row and click Edit Profile.
2. In Email, enter the right address and click Update.
3. In the "Resend invitation?" dialog, click Update & resend.

Revoke an invite

1. On the Invited row, open the ⋯ menu at the end of the row and click Revoke Invite.
2. In the "Revoke this pending invitation?" dialog, click Revoke invite.

Reactivate a revoked invite

1. Go to Team › Interpreters and select Revoked in the Status(s) filter.
2. Open the ⋯ menu at the end of the row and click Reactivate Invite.
3. In the "Reactivate this invitation?" dialog, click Confirm.

Assign an interpreter before they accept

You can give an invited interpreter work before they sign up. Fluent doesn't notify them, so tell them about the appointment yourself.

1. On the appointment's Assignment step, find the interpreter under Assign, with an Invited chip.
2. Select them. Fluent shows "{name} will not receive a notification."
3. Click Assign interpreter. The appointment moves to Assigned.

See Assigning interpreters.

Rules and limits

• Only Owners, Admins, and Managers can invite interpreters. Schedulers don't see +.
• An invite link works for 30 days from when Fluent last sent it, and only once.
• Interpreters never count toward your plan's team member limit. No plan limits how many you invite.
• If Settings › Security restricts invitations to approved domains and its Interpreters checkbox is on, the interpreter's email must use an approved domain.

Troubleshooting

"{name} already has a Fluent account, so this invite can't create another."

The address already has a Fluent account, for example at another agency, and Fluent can't add it to your interpreter team. Ask the interpreter for an address with no Fluent account.

"{name} is already on your team. Add the Interpreter role from their profile instead."

The person is already a team member at your agency.

1. In Team › Team Members, open the ⋯ menu at the end of their row and click Edit Profile.
2. Turn on Interpreter.
3. Add a language pair on the Languages & Services tab, and click Update.

"An invite is already pending for this email."

You already invited this address.

• The row shows Revoked: Reactivate the invite.
• The row shows Invited: Ask the interpreter to search their inbox and spam folder for "Invitation: Join the interpreter team at {agency}", or click Resend Invite in the row's ⋯ menu.

"Invitations must use an approved domain ({domains})."

Your agency limits interpreter invites to approved domains in Settings › Security. Invite an address on an approved domain, or ask an Owner or Admin to add the domain.

The interpreter sees "This invitation link is no longer active."

The link is older than 30 days, was revoked, or was already used.

• The row shows Revoked: Reactivate the invite.
• The row shows Invited: The link expired. Click Resend Invite in the row's ⋯ menu. The new link works for 30 days.
• The row shows Active: The interpreter already signed up. They sign in with the email and password they set.

Related articles

• Bulk invite interpreters
• Set up the mobile app
• Assigning interpreters
• Interpreter profiles
• Managing team members