Interpreter profiles

What you'll learn

• How to keep an interpreter's languages, services, and contact details current, so they show up for the right appointments and get paid.

Who can edit a profile

What you can change depends on your role.

Role	What they can change	Rates and Earnings tabs
Owner	Every field and tab	Yes
Admin	Every field and tab	Yes
Manager	Every field and tab except Rates	No
Scheduler	Availability and time off only	No
Interpreter, on their own profile	Their details, languages, and availability	Earnings only

Edit a profile

You change any part of a profile the same way: open it, edit a tab, and save.

1. Go to Team › Interpreters and click the interpreter's row.
2. Click Edit profile.
3. Click a tab and change its fields.
4. Click Save changes at the bottom of the page.

Basic info

Basic info holds how you reach the interpreter, where they travel from, and the teams they belong to.

• Address: Fluent measures mileage and travel time from this home address. Enter part of it and select a suggestion to fill in City, State, and Zip.
• Email: You can change it only while the person's status is Invited. See Invite interpreters.
• Team Assignment: Sets the teams the interpreter belongs to. It shows only when there's more than 1 team to select from.
• Interpreter: A team member whose User Type isn't Interpreter has this switch. Turn it on to let them take assignments, and Fluent asks for a language pair if they have none.
• Staff role: To change a team member's staff role, such as Scheduler to Manager, use Role Permissions in the ⋯ menu on Team › Team Members. Their Interpreter role and profile stay as they are. See Managing team members.

Important: Without an Address, or with one Fluent can't place on a map, mileage and travel time bill $0.00, and Billing › Review flags those appointments. When the Address changes, Fluent recalculates them on invoices in open periods. See Review and approve invoices.

Languages & services

Fluent matches an interpreter to appointments by their language pairs. Each language you add besides English makes a pair with English, such as Spanish - English.

• Language only: Only the language pair is required. A pair with only one of Service Types and Interpreting Modes, or neither, matches on the language alone.
• Both Service Types and Interpreting Modes filled in: The interpreter shows up only for appointments with a service type and interpretation mode the pair lists.

1. While editing the profile, click the Languages & services tab.
2. In Languages Spoken Fluently, select each language the interpreter speaks.
3. For each language, select a Proficiency Level and any Dialects.
4. Under Language pairs & services, fill in each pair's fields, such as Service Types, Interpreting Modes, Specializations, and Certifications.
5. Click Save changes.

Certifications

Select each pair's certifications from a fixed list of 66. Fluent doesn't verify them, store certificate files, or track expiry dates.

• Ranking and assignment: Certifications don't change ranking or who can be assigned. See How interpreter ranking works.
• Finding interpreters by certification: Filter Team › Interpreters by Certification(s).
• Credentials your agency has checked: Add a tag to mark those interpreters.

Tags

Your agency creates tags and puts them on profiles to filter people. Other agencies don't see them.

1. To create a tag, click Add tag in the Tags card on the Basic info tab.
2. In the Manage Tags dialog, enter a name in Add new tag and click Add.
3. Click Update.
4. In the Tags card, select one or more tags in Tags. If the field is hidden, click the card first.
5. Click Save changes.

Filter by tags with Tag(s) on Team › Interpreters, or in the Filter by tags dialog when you assign an interpreter.

Availability, rates, and earnings

The other tabs cover when the interpreter works and what you pay them.

• Availability: Holds the interpreter's weekly hours and time off. See Manage interpreter availability and time off.
• Rates: Shows the interpreter rate card that pays this person. With no rate card, their assignments show as Missing rates on invoices. See Interpreter rate cards.
• Earnings: Lists the interpreter's pay statements, one per pay run.

Rules and limits

Important: Turning off Interpreter for a team member with languages removes all their language pairs and services when you save. You can't undo it.

• Two tags can't share a name, even with different capital letters.
• An External Interpreter, a partner agency's interpreter, has a shorter editor with no tabs. See Partner agencies.

Troubleshooting

An interpreter doesn't show up on the Assignment step

Fluent lists an interpreter only when they have a language pair in the appointment's language. If that pair has both Service Types and Interpreting Modes filled in, it must list the appointment's service type and interpretation mode.

Edit the profile and add what's missing to the pair. If the pair matches, see Assigning interpreters.

I'm a Scheduler and my profile changes didn't save

Schedulers can't edit profiles. Fluent still shows "Profile updated successfully" but keeps only availability and time off changes.

Ask an Owner, Admin, or Manager to make the change.

Related articles

• Invite interpreters
• Assigning interpreters
• Manage interpreter availability and time off
• Interpreter rate cards
• Your profile and Login & Devices