Core concepts
The ideas behind Fluent: account types, teams, services, appointment statuses and time zones.
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Account types
What an agency, an organization, and an interpreter account each see in Fluent, which one pays, which one to sign up for, and what is coming next.
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Services overview
The service types and interpretation modes an appointment can have, and how they decide which interpreters your agency can offer it to.
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How time zones work in Fluent
How Fluent sets each appointment's time zone, and how to change it when the people are somewhere else.
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Appointment lifecycle
Every appointment status in Fluent, from Requested to Complete, what each one means, and what moves an appointment from one to the next.
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Teams
What a team is in Fluent, which lists it narrows for your team members, and how many teams each agency plan allows.
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Glossary
Plain definitions of the words Fluent shows on screen, from appointment statuses and roles to rate cards, invoices, pay runs, and QuickBooks.