Core concepts
The mental models behind how Fluent works — agencies vs. organizations, services, time zones, and appointment lifecycle.
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Agency vs. Organization
Understand the two account types in Fluent — who they're for, how they differ, and how they work together.
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Services overview
A quick tour of the interpreter services Fluent supports and the options you can specify on a request.
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How time zones work in Fluent
How Fluent handles time zones for appointments and notifications.
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Appointment lifecycle
Understand how appointments move through statuses — from new request to complete.
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Teams
Understand how teams work in Fluent — what they scope, what they don't, and how to use them to organize your operation.