Hi, how can we help you?
Popular topics
Getting started
New to Fluent? Start here for the basics, setup, and your first appointment.
Appointments
Create, edit, cancel, and understand appointment types (in-person, phone, video).
Scheduling workflow
Offer-based scheduling, assigning interpreters, and handling conflicts like a pro.
Notifications & confirmations
How reminders work, what 'pending confirmation' means, and how to troubleshoot delivery.
Billing & invoices
Rate packages, invoice rules, line items, statuses, and the 'why is this number weird?' section.
Troubleshooting
Login issues, missing appointments, time zone surprises, and other classics.
Fluent Support
Need a human (the premium feature)? Our team can help you get set up, dial in your workflow, and answer questions specific to your organization.
Whether you're onboarding interpreters, setting up billing rules, or building a repeatable scheduling process — we've got you.
Fastest path to "this is working beautifully" with fewer trial-and-error laps.
What's new
View updates →Confirmation requests timing rules
New guidance on how reminders are scheduled (7am vs. 2 hours before the first appointment) and what users see before anything sends.
Invoice statuses & sync states
Clear definitions for paid, unpaid, partially paid, overdue — and what to do if something looks out of sync.