Your team spends its day chasing interpreters,
not serving customers.
Phone tag to fill appointments, spreadsheets for credentials, invoices rebuilt by hand. It costs you hours, billable time and patience every week.
Why agencies switch
Less admin. More interpreting.
Scheduling, confirmations, compliance and billing run in one place, so your team stops chasing and gets back to serving customers.
Fill appointments in minutes
Offer work to the right interpreters at once instead of calling down a list. Confirmations and reminders go out on their own.
One place for everything
Requests, interpreters, credentials and billing live together. No spreadsheets to reconcile and no inboxes to dig through.
Bill every hour you work
Invoices and pay statements come straight from the appointments, so missed hours and wrong rates stop slipping through.
More time for what you do best: great interpreting for your customers.
The hidden tax of running an interpreting agency.
Every agency knows the drill. These aren't bugs. They're the cost of using tools that weren't built for you.
Scheduling by phone tag.
You're calling down a list of interpreters hoping someone's free, while your client waits. Coverage takes hours instead of minutes.
Too many disconnected tools.
A scheduling app here, a spreadsheet there, a shared inbox somewhere else. Nothing talks to each other.
Compliance is a paper chase.
Tracking certifications, background checks, and HIPAA across dozens of interpreters, usually in a spreadsheet that's already out of date.
You don't really know your own roster.
Who speaks Dari? Who's certified for medical? Who's available Friday? That info is scattered instead of in one searchable place.
Your customers book by email.
Requests pile up in inboxes and voicemails. You're re-typing details into your scheduler, missing context, and losing the audit trail before the job even starts.
Billing that doesn't reconcile.
Manual invoices are error-prone by design. Wrong hours, miskeyed rates, missed changes. You only catch it when a customer pushes back.
Software that's stuck in 2012.
Your platform technically works, but every task feels harder than it should. You've outgrown it.
| ID | Lang | Date | Status |
|---|---|---|---|
| 00214 | SPA | 11/05 | PEND |
| 00215 | ZHO | 11/05 | ASGN |
| 00216 | ASL | 11/06 | — |
One appointment, from request to invoice.
Follow a single appointment through Fluent, from the request that opens it to the invoice line it ends on.
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The request comes in.
Booked by your customer in Fluent or entered by your team, it lands on the same page as every other request, with its status and how long it's been waiting.
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The right interpreter takes it.
Filter by proximity, language, credentials, availability and rate. Assign directly, let Auto-assign offer it down your ranking, or Broadcast it to everyone eligible.
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The work gets done.
Interpreters confirm their day, get directions, mark arrived, and submit the voucher from the field: actual time, mileage and travel.
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The hours become an invoice.
Your rate cards price it into the next billing run. You clear the flags and approve, and the invoice and pay statement come from the same numbers.
Built for interpreting,
not adapted from generic scheduling.
Most tools LSPs cobble together were designed for other industries. Fluent was built from day one around how interpreting agencies actually operate.
- Language pair matching, not "assign to anyone available."
- Languages, service types, and certifications on every interpreter profile, filterable when you assign.
- In person, video, and phone appointments on the same calendar.
- Interpreter pay statements priced per appointment from each interpreter's rate card.
- A mobile app made for interpreters in the field: confirm the day, mark arrived, submit the voucher.
- One record from the request to the invoice line, with every change logged.
Pricing that scales with your volume
Start with a free 30-day trial. Then a flat plan price plus $0.50 per appointment.
See full pricing details →
Ready to run your agency
without the busywork?
Most agencies are fully set up within a week. Book a demo and we'll walk you through the switch.
