Master Subscription Agreement (MSA)
Service terms, billing terms, and account responsibilities.
Privacy Policy
How Fluent collects, uses, and protects your information.
Business Associate Agreement (BAA)
Applies if you use Fluent with PHI or HIPAA workflows.
PHI (Protected Health Information) is information that can identify a patient and relates to their health, care, or payment.
- Patient name + appointment details
- Date of birth, medical record number, diagnosis, or treatment notes
- Insurance or billing tied to a patient
